Staying updated with trends in eCommerce is the only way to stay ahead of your competitors. The most dominating trends in 2017 are discussed below. Mobile optimization There are 2.3 billion smartphone users in the world. As phones become more powe...
The Importance of Online Reviews Every company needs an outside view. You can communicate customer satisfaction with a purchase through an email. But more often you are going to identify the purchase experience through online reviews. And ...
Why a Good Return Policy Is Important For Retailers For 91% of customers, a return process is an important factor when making a decision about future purchases. If the process is difficult for them, they won’t return back. The risk of ...
The Importance of Effective Communication with Consumers Communication in the return process starts when you write your terms and conditions. If they are simple and do not discourage your customers, the customers are likely to continue shopping...
Pavlína Louženská: Customer aftercare service as a key to success. It is not easy to stand out from a crowd of competitors, especially when you consider how big the eCommerce market is. A key is to concentrate on the customer needs and provide ...
5 Reasons Why Customer Feedback Matters Customer feedback is a guide on how to improve your business. It can help you increase your sales and you'll be able to address the customer's needs. If a customer provides feedback, it means that he i...
How to Write Message Templates which Don't Make You Sound Like a Robot More than 70% of customers prefer email communication while buying things online. If they don't get a quick response, they will switch to another e-shop. It is almost i...
The Perfect Return Policy Even though the online shopping is becoming more popular, customers still feel the risk of returning goods. 2/3 of buyers read terms and conditions before confirming the order. The terms and conditions should be a simp...
Positive Customer Service Communication Communication with customers is a cornerstone of every successful business. Every situation requires different actions, but you should always keep in mind that the thing you want to achieve is a...