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Free returns management. Forever.

Customer online return form, reverse shipping, and case overview – all in one, free of charge.

Create a free account
Grizly
Shaker - Black
1 piece for 209 CZK
Why are you returning?
Inappropriate gift
Inappropriate gift
Wrong size
Damaged product
Changed my mind
How to send the goods back?
Create a return
Your views
6
My cases
show
37
Open cases
show
179
Cases in 30 days
show
Upcoming deadlines
20200004
Petr Novák
Tomorrow
20200003
Lukáš Svoboda
In 5 days
20200003
Tomáš Černý
In 10 days
Customer reviews
Score Case Customer
20200001 Petr Novák
20200003 Lukáš Svoboda
20200004 Petr Novák
20200005 Bruce Willis
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
remaining
… days
until June 19, 2026

From June 2026, a new requirement applies to online store

From 19 June 2026, every online store in the EU must allow customers to withdraw from a contract online – with a single click, just as easily as making a purchase.

With Retino's customer portal, you'll meet the requirement in just a few minutes. The customer clicks, fills in the form – and you have everything instantly in your dashboard.

New FREE tier

Returns and claims management available for everyone

Retino Returns now offers a new free tier for users. Ideal for small online store that want to keep the entire process easily under control, as well as for those who want to prepare for new legislation without stress. Integrate in just a few minutes.

£0 / month £0 / case Unlimited cases
Grizly
Shaker - Black
1 piece for 209 CZK
Why are you returning?
Inappropriate gift
Inappropriate gift
Wrong size
Damaged product
Changed my mind
How to send the goods back?
Create a return
Return
I want to return my order
Return order
Claim
I want to make a claim about the goods
Make a claim
Exchange item
I would like to exchange my item
Exchange items
Retino Returns Free

What you get in the free tier

Get access to a basic set of tools for managing returns and claims. Everything online, free, and with no hidden fees.

Self-service online portal

The customer checks in themselves. The online form guides them step by step, and the created case is immediately visible in the administration.

Return I want to return my order.
Return order
Complaint

Hassle-free return shipping

Customers can easily order and pay for shipping directly in the portal through carriers that Retino has contracts with. Alternatively, they can arrange their own shipping.

Choose carrier
PPL
PPL Free 1-2 days
DPD
DPD 49 CZK 2-3 days
Czech Post 59 CZK 3-5 days
Zásilkovna 39 CZK 1-2 days
Handover method
Home pickup
Tomorrow Feb 22 Feb 24
Drop-off at Parcelshop
Package
30×20×15 cm
Weight
0.8 kg
Shipping label
Print
PPL
RMA-20250220
From
John Smith
Prague 1, 110 00
To
Warehouse CZ
Brno, 602 00
Shipment tracking
Label created
Picked up
In transit
Delivered
Notifications
Email
SMS

Overview of returns and claims

All returns and claims in one place. You are always informed about every new case.

Reported Cases
316
Archive
83
Without Credit Note
20
Search...
Case Number Order Number Customer Deadline
RMA20220161 RMA20220160 RMA20220158 RMA20220157
115819213 11589023 11589020 1159000
James Wilson Sarah Parker Emily Johnson Michael Brown
Tomorrow
In 2 Days
In 3 Days
In 25 Days

Easy integration

We support most key platforms on the market, including foreign ones, and can connect to custom solutions.

Integrations
4 platforms connected
Shopify
Connected
Woo
WooCommerce
Connected
BL
Baselinker
Connected
API
REST API
Active
+ Add integration
API Overview
Webhooks
REST API
API calls today
1,247 +12%
Success rate
99.8%
Avg response
142 ms
Recent webhook activity
Live feed of webhook deliveries
Live
Event Endpoint Status Time
order.created
POST /webhooks/orders
200
just now
return.requested
POST /webhooks/returns
200
2 min ago
shipment.delivered
POST /webhooks/tracking
200
5 min ago
product.synced
POST /webhooks/products
pending
8 min ago
order.updated
POST /webhooks/orders
200
12 min ago
How to get started

Three steps and you're done

1

Sign up

Sign up in under a minute – no credit card required. For the first 14 days, you get access to all features. Then you decide: paid plan, or keep going with the free version forever.

2

Connect online store

The connection will happen automatically with a few clicks for supported platforms. You can integrate your own solution via API or XML feed. Retino adapts to you, not the other way around.

3

Insert the portal

Simply insert the prepared code onto your chosen online store page. From the very first minute, you will receive returns and claims online, in an organised manner, without a single extra email.

Retino Returns

Do you need more?

Retino Returns Free covers compliance and essential case management. When you're ready for more – automation, analytics, or your whole team in the system – simply upgrade to a paid plan.

Credit notes and refunds

Generate credit notes and manage refunds directly from the administration.

Reporting and analytics

Find out why items are being returned, which products are problematic, and how much are returns costing you.

Deadline monitoring

The system monitors legal deadlines for you and alerts you to upcoming dates.

Automatic approval

Set rules and returns will be approved automatically, without operator intervention.

Automatic notifications

Customers know what's happening: emails about the return status are sent automatically.

Shipping provided by the online store

Ability to add and offer your own shipping options.

Bulk operations

Approve, reject, or move dozens of cases at once.

Case distribution

Automatic assignment of cases to specific operators based on type or category.

Custom rules

Define workflows exactly according to your processes — conditions, branches, actions.

API access

Connect Retino to ERP, accounting systems, or your own dashboard via API.

Multiple users

The whole team in one system. With roles, permissions, and action history.

Multilingual portal

Portal and automatic notifications in multiple languages.

Plan comparison
Integrations

Connect in just a few clicks

No matter what platform you use, Retino fits right in. We're ready for custom solutions too. Integration takes just a few clicks and no technical expertise.

All integrations Contact us
Shoptet
Shopify
Upgates
WooCommerce
Shopware
BSshop
Prestashop
Byznysweb
DHL
GLS
PPL

Get Retino Returns completely free

Create a free account
retino_dashboard_laptop_en
success stories

TOP brands on 
the market use Retino

Retino processes 10% of all shipments in Czech e-commerce and over 3 million returns and claims. Thanks to our tools, online store can grow more efficiently, save time and costs, and offer customers top-notch service.

OdKarla
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."

Lubor Nosek

E-commerce Manager

Topgal
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."

Michal Sitár

Head of Customer Support

Vikio
"Retino is a really big benefit for us. We have an overview of all cases."

Jiří Kuneš

CEO

SCONTO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."

Ondrej Benes

Manager of Customer Experience

Grizly
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”

Petr Miklík

CMO

Rituals
"Retino helped us simplify and speed up our return processes. 100% recommend!"

Ondřej Piskač

E-commerce Manager

OdKarla
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."

Lubor Nosek

E-commerce Manager

Topgal
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."

Michal Sitár

Head of Customer Support

Vikio
"Retino is a really big benefit for us. We have an overview of all cases."

Jiří Kuneš

CEO

SCONTO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."

Ondrej Benes

Manager of Customer Experience

Grizly
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”

Petr Miklík

CMO

Rituals
"Retino helped us simplify and speed up our return processes. 100% recommend!"

Ondřej Piskač

E-commerce Manager

OdKarla
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."

Lubor Nosek

E-commerce Manager

Topgal
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."

Michal Sitár

Head of Customer Support

Vikio
"Retino is a really big benefit for us. We have an overview of all cases."

Jiří Kuneš

CEO

SCONTO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."

Ondrej Benes

Manager of Customer Experience

Grizly
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”

Petr Miklík

CMO

Rituals
"Retino helped us simplify and speed up our return processes. 100% recommend!"

Ondřej Piskač

E-commerce Manager

Yes, we have added a Free tier to Retino Returns, which is free for an unlimited time and for an unlimited number of cases. You just need to register using your email and password.

Insert your payment card into Retino and you will automatically receive the full version with all features. The case history and settings remain unchanged.

In the Retino Returns Free service, you can only use the contracted carrier Retino, meaning all returns go through our agreements. If you wish to use your own contracts with carriers, you must upgrade to the paid version.

Simply register and activate the Retino Returns service. You will start a 14-day trial period during which you have access to all features. If you do not add a payment card after it ends, you will remain on the free version, but advanced features will no longer be available.