Increase parcel delivery rates
E-shops with Retino Tracking reduce the number of uncollected parcels by 44–67%. Automatic notifications and extended deadlines ensure that the customer actually receives the parcel.
E-shops with Retino Tracking reduce the number of uncollected parcels by 44–67%. Automatic notifications and extended deadlines ensure that the customer actually receives the parcel.
Our notifications are sent automatically, carry your brand, and increase the chances of successful delivery. Additionally, you can use them to boost revenue and keep customers informed.
Higher deliverability = greater profits. The emails provide space for promotions with a CTA.
Remind customers that their package is waiting for pickup to reduce your return rate.
Customers are kept regularly informed and always know where their shipment is.
Retino Tracking automatically sends notifications at the right moment — from dispatch to the final reminder. The average e-shop saves hours monthly on customer support thanks to automation.
All notifications about the shipment are sent automatically. Including confirmations with links to Track & Trace page on your website.
The customer is informed from order to delivery. Ask about the shipping experience and use the data for better carrier selection.
Retino automatically monitors problematic shipments, extends storage time, and alerts both you and the customer.
Track the click-through rates and open rates of your emails and respond flexibly to adjust templates for even better results.
Customers know where their parcel is. You know when something has happened to the parcel. Set up automatic solutions and monitor satisfaction – without a single manual step.
Receive notifications about problematic parcels.
Customers always know where their parcel is – thanks to notifications and the Track & Trace page.
By providing timely and careful information, you will enhance the customer experience.
Read how our clients solved delivery issues and gained a competitive edge.
"We were looking for a way to better communicate the last chance to pick up a shipment. Thanks to Retino Tracking, the number of undelivered shipments decreased by 44%."
"Thanks to Retino Tracking, we save approximately 22 hours each month and negative reviews due to delivery decreased by 30%."
"Thanks to Retino Tracking, we have access to data that e-shops don't usually have. We also get great feedback from customers about Retino Tracking – they often say they've 'never experienced such clear and transparent delivery before.'"
"Customers choose carriers in their cart, but they no longer distinguish between whether we make a mistake or the carrier, a third party, does. Using tracking is pretty much the only way to fight this."
Enter your values and see how much Retino Tracking can save you.
Retino Tracking reduces the number of uncollected shipments. In the calculation, we assume a reduction of 44 %.
We calculate cost savings due to higher deliverability, i.e., savings on shipping and handling.
You gain revenue from orders that would otherwise be lost due to non-collection.
From the total savings, we subtract the cost of Retino Tracking, which varies based on shipment volume.
Reduced costs for returned shipments
Revenue from previously uncollected orders
Monthly service fee
Monthly savings
After deducting costs
Annual savings
Total for 12 months
Price varies based on shipment volume
No. You set it up once and the system runs automatically – notifications are sent automatically based on the status of the shipment.
Both. Retino sends notifications to customers and internally to the e-shop, so you have an overview of problematic shipments before the customer writes to you.
You pay 0.05 CZK for each email sent. The AI template editor is free and the e-shop notifications are also free.
It depends on the volume of shipments and current deliverability. On the page you will find a calculator that will calculate the estimated savings directly for your e-shop.