Retino Returns

Credit notes and refunds in just a few clicks

Create a credit note with a single click, connect it to your accounting system, and issue a refund in two clicks – fast and error-free.

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Credit Notes

Integration with accounting systems

Stop switching between systems. Create a credit note directly from the return case and automatically sync it with your accounting.

Shoptet

Shoptet integration

Direct integration with Shoptet – create a credit note and it will appear directly in your Shoptet admin panel.

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Pohoda integration

Our Pohoda integration works via Dativery. Just download the plugin from our Marketplace and you can be up and running in minutes.

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Custom solution via webhooks

A webhook for your custom systems with complete data. Simply download the Credit Note Webhook plugin from our Marketplace and build your own integration.

Credit note

Order number

87689008

Variable symbol

00964

Bank account

7310233071/0100

Automated credit notes

You already have all the data

Cases in Retino come with pre-filled data (information the customer entered when creating the return). No more retyping order numbers, bank account numbers, etc.

System synchronization

The credit note is transferred to Shoptet, Pohoda, or your own system. Automatically.

No duplicates or errors

The system monitors for correct numbering sequences as well as incorrect account numbers, helping you avoid mistakes.

Check out all the features of Retino Returns.

Refunds

Refund money quickly and transparently

Offer your customers various refund methods, from bank transfers to vouchers.

Bank Transfers

Classic refunds to a bank account. Generate bulk payment orders (ABO, PAIN, XML, etc.) for import into your bank.

Vouchers instead of cash

Offer a discount coupon for a future purchase. You retain the customer and save on transaction fees.

QR Payments

The modern way to pay using a QR code. To pay quickly, simply scan the QR code and send your payment instantly.

Choose a refund method

The Refund Process

1

Create the Request

In the case details, click "Refund" and select the refund method.

2

Bulk Processing

Don't log into your online banking for every single return. Process all refunds at once in the "Unprocessed Refunds" section.

3

Import to Your Bank

Download the PAIN/ABO file or send it directly to Fio Bank.

Authorize Payments

Go to your online banking and confirm the payments.

Bulk processing saves time

Automatic formats for all banks

Direct connection to Fio Bank

Full refund history in one place

Special Fio Bank integration

Send payment orders directly from the system without needing to download files and upload them to your bank. Everything works automatically; you just confirm it in your online banking.

Send payment orders directly from the system
No manual file uploads
Still secure – requires authorization in your bank
History of all payments in one place
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