Retino Returns
The portal that saves time for you and your customers
Let customers handle their returns or claims online – fast, easy, and with no waiting for a reply.
Let customers handle their returns or claims online – fast, easy, and with no waiting for a reply.
For your online store
Automate your returns and claims process. You'll save time, reduce costs, and increase customer satisfaction.
All returns and claims in one place. Electronically, error-free, and with complete data. No more searching through emails.
All the data you need is in the system instantly. No retyping from emails or paper forms.
See why customers are returning items. Based on this data, you can improve product descriptions and reduce your return rate.
Fast and easy returns lead to better reviews. Customers will be happy to come back or recommend your online store.
Integration with shipping carriers and accounting software. Everything runs automatically; you just monitor it.
Fewer errors, less manual work, and less time spent per case. You'll save money on every single return.
For your happy customers
A simple return or claim process that anyone can handle. Stress-free and with no waiting.
No more printing and manually filling out forms. Everything is online, fast, and hassle-free.
Customers can book a pickup directly in the portal. No need to search for a courier or go to the post office.
From submitting the request to arranging the shipping. It simply doesn't get any faster.
Customers can initiate a return anytime – even on weekends or at night. No waiting for business hours.
A fully responsive design that works perfectly on all devices. A return submitted from a mobile phone in 2 minutes leads to a delighted customer.
An intuitive wizard guides the customer through the entire process step-by-step. No unnecessary complications.
Key Features
A portal that grows with you. Customize it to perfectly fit your needs.
The portal looks like a part of your online store. Set your colors, logo, and fonts to match your brand perfectly.
Your colors, your logo
Blue T-shirt (L)
23,9 EUR
Black pants (32)
51,9 EUR
Product selection
For return
Return reasons
With presets
Photo upload
Damage
Custom fields
As needed
Define what information you need from customers. The forms dynamically adapt to the type of case.
The customer chooses the return method that suits them best. You decide which options to offer.
The basic setup takes about 30 minutes. Just paste the code into your online store, configure the design, and set up your return types.
Absolutely. Besides Returns and Claims, you can create Exchanges, Service requests, or any other custom type. You can set your own statuses, rules, and processes – what happens after the form is submitted is entirely up to you.
Of course. You can add your own questions to the form – for example, why the customer is returning an item or how they would like the claim to be resolved. This way, you get the exact information you need for quick processing.