Retino Returns

The portal that saves time for you and your customers

Let customers handle their returns or claims online – fast, easy, and with no waiting for a reply.

Zákaznický portál EN

For your online store

What your online store will gain

Automate your returns and claims process. You'll save time, reduce costs, and increase customer satisfaction.

Up to 75% time saved

All returns and claims in one place. Electronically, error-free, and with complete data. No more searching through emails.

Faster processing

All the data you need is in the system instantly. No retyping from emails or paper forms.

Data for improvement

See why customers are returning items. Based on this data, you can improve product descriptions and reduce your return rate.

More satisfied customers

Fast and easy returns lead to better reviews. Customers will be happy to come back or recommend your online store.

Process automation

Integration with shipping carriers and accounting software. Everything runs automatically; you just monitor it.

Lower costs

Fewer errors, less manual work, and less time spent per case. You'll save money on every single return.

For your happy customers

Why customers love our portal

A simple return or claim process that anyone can handle. Stress-free and with no waiting.

No paperwork

No more printing and manually filling out forms. Everything is online, fast, and hassle-free.

Shipping at the click of a button

Customers can book a pickup directly in the portal. No need to search for a courier or go to the post office.

Done in 2 minutes

From submitting the request to arranging the shipping. It simply doesn't get any faster.

24/7 availability

Customers can initiate a return anytime – even on weekends or at night. No waiting for business hours.

Mobile-friendly interface

A fully responsive design that works perfectly on all devices. A return submitted from a mobile phone in 2 minutes leads to a delighted customer.

Simplicity

An intuitive wizard guides the customer through the entire process step-by-step. No unnecessary complications.

Check out all the features of Retino Returns.

Key Features

Everything you need for hassle-free returns

A portal that grows with you. Customize it to perfectly fit your needs.

Custom branding and design

The portal looks like a part of your online store. Set your colors, logo, and fonts to match your brand perfectly.

  • Color and font customization
  • Custom logo and text
  • Full integration into your website
  • Flexible setup for individual case types (Returns, Claims, Exchanges)

Your e-shop

Your colors, your logo

What do you want to return?

Blue T-shirt (L)

23,9 EUR

Black pants (32)

51,9 EUR

Product selection

For return

Return reasons

With presets

Photo upload

Damage

Custom fields

As needed

Smart forms

Define what information you need from customers. The forms dynamically adapt to the type of case.

  • Selection of products to return
  • Pre-set reasons for return
  • Upload photos of damage
  • Custom fields as needed

Tailored shipping

The customer chooses the return method that suits them best. You decide which options to offer.

  • Drop-off at a carrier's location
  • Pickup by courier
  • Choose who pays for shipping
  • Automatic shipping labels

Choose return method

Have questions? We have answers.

The basic setup takes about 30 minutes. Just paste the code into your online store, configure the design, and set up your return types.

Absolutely. Besides Returns and Claims, you can create Exchanges, Service requests, or any other custom type. You can set your own statuses, rules, and processes – what happens after the form is submitted is entirely up to you.

Of course. You can add your own questions to the form – for example, why the customer is returning an item or how they would like the claim to be resolved. This way, you get the exact information you need for quick processing.