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Hassle-free return shipping

Simplify your returns process to the fullest. Your customers can book their own return shipping, and the system guides them automatically. This means less work for you and no logistics hassles.

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Drop-off at carrier location
Packeta, GLS, PPL
from €1.60
Courier pickup
DPD, UPS, DHL
from €4.00
I'll arrange shipping myself
Own shipping solution
€0
Return shipping management
All ordered shipments in one place
3341219133
John Smith · GLS · Prague
Delivered
3341219134
Emma Johnson · GLS · Brno
In transit
Z8200830
Michael Brown · Packeta · Ostrava
Pending approval
Benefits

Everything you need for reverse logistics

A complete solution that saves time for both you and your customers.

Pickup anytime, anywhere

Customers can choose between dropping off the package at a designated point (drop-off) or scheduling a courier pickup from their address (pickup).

Delivery to the correct address

Customers always send returns to your correct warehouse address. No more confusion with wrong addresses!

Linked to a specific case

Every return is automatically linked to the specific customer and case. You'll instantly know who sent the package.

Automatic approvals

Save time by setting up rules to automatically approve return shipping requests.

Overview of all returns

A central hub to manage all return shipments, complete with filtering and export options.

Shipment tracking

Automatic tracking of shipment status with notifications for key events.

Return shipping from A to Z

How the return management process works

A simple process from the initial request to the final delivery. You have full control in a single, clear interface.

1

The customer submits a request

They fill out a form in the customer portal and select a shipping method. You can also create the return request yourself within the Retino system.

2

You approve the return

Review the request and approve the return shipment with a single click. You can also set up automation rules for approvals.

3

The carrier collects the package

The courier picks up the package from the customer, or the customer drops it off at a designated point, depending on their choice.

4

The shipment arrives back at your warehouse

You can track the shipment status and will receive a notification upon its delivery.

Shipping settings

Shipping paid by:

Available carriers:

Automatic approval:

Flexible shipping setup

In the customer portal, you decide:

which carriers to offer your customers

whether you or the customer pays for shipping

which contracts to use (yours or ours)

whether to review requests manually or set up automation

A complete overview of all returns

In the "Shipping" section, you'll find:

all booked return shipments

the real-time status of every shipment

the link to the specific case and customer

the option to bulk export labels

Shipments list

Delivered
#2024-1234 Jan Novák • GLS
In transit
#2024-1235 Marie S. • PPL
Awaiting
#2024-1236 Petr D. • DPD
free trial

Check out all the features of Retino Returns.

All features Create a free account
Invoicing

Decide who pays for shipping

A flexible option for every type of online store and customer. You can also combine contracts and set up processes that are tailored to your specific needs.

Retino

Pay per shipment

Shipping paid by the online store (on Retino's contracts)

Take advantage of our preferential rates. Ideal for smaller online stores. You can set your own prices for the customer.

Transparent shipping pricing
No upfront costs
Pay only for what you use
Monthly billing
Retino is responsible for the shipping
Retino

€0 for you

Customer-paid shipping

The customer pays for shipping directly in the portal.

No costs or hassles for the online store
Transparent shipping prices
The customer pays by card in the portal
Retino is responsible for the shipping
API

15 € per contract

Shipping paid by the online store (on your own contracts)

Connect your own carrier contracts via API keys and use your negotiated rates. You have full control over the shipping and are responsible for it.

€15/month per contract
Your own negotiated contracts
Full cost control
Requires connecting your own carriers via API
You are responsible for the shipping
Integrations

Supported carriers

We cooperate with all major carriers.

Abroad

The cheapest return shipping from abroad

Thanks to exclusive contracts, we offer the best prices on the market.

Exclusive Retino Rates

Our large parcel volume allows us to offer exclusive rates, saving you up to 70% on standard tariffs.

Streamlined Process

The same seamless online experience as your domestic returns.

Swift Return Delivery

Dependable, fully-tracked shipping from start to finish.

Germany Czechia

Regular price:

4€

Our price:

2.4€

Save 40%
Slovakia Czechia

Regular price:

4€

Our price:

1.6€

Save 60%
Poland Czechia

Regular price:

5€

Our price:

1.6€

Save 68%