Powering growth for over 2,000 online stores.

Retino handles 10% of all shipments in Czech e-commerce and has processed over 2 million returns and claims. Our tools enable online stores to grow more efficiently, save time and costs, and provide customers with top-notch service.

Sconto

"Retino Returns helped us automate and significantly streamline and simplify a host of inefficient tasks."

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Kilpi

"Undelivered shipments decreased by 44% thanks to Retino Tracking."

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Kulina

"Kulina considers its returns and claims process a true 'game-changer'."

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Růžový slon

"Retino Tracking saves us up to 22 hours per month and has reduced negative feedback on shipping by 30%."

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From Chaos to Control

Success Stories in Returns Management

Discover how our clients solved the chaos of returns and claims, saved up to 75% of their time, and increased customer retention.

“We didn't have a clear overview of where a claim was or what stage it was in. Retino changed that.”
woox
Fashion

“We didn't have a clear overview of where a claim was or what stage it was in. Retino changed that.”

Petr Vaculík, WOOX
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“Retino helped us simplify and accelerate our returns process. We 100% recommend it!”
rituals
Perfumes

“Retino helped us simplify and accelerate our returns process. We 100% recommend it!”

Ondřej Piskač, E-commerce Manager, Rituals
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"We appreciate the fast and flexible support from the Retino team."
Topgal
School Supplies

"We appreciate the fast and flexible support from the Retino team."

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"Thanks to Retino, we have a clear overview of every case."
vikio
Furniture

"Thanks to Retino, we have a clear overview of every case."

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"Thanks to Retino, we handle claims in 30 minutes a day instead of 2 hours."
OdKarla
Electronics & more

"Thanks to Retino, we handle claims in 30 minutes a day instead of 2 hours."

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Changing post-purchase care in e-commerce, together.

Trusted by small, medium, and large brands.

2000+

online stores use Retino

10%

of all shipments in Czech e-commerce

2,000,000+

returns and claims processed

25

EU countries

Customer Spotlight

Grizly & Retino

Retino Returns automates 75% of customer care work, earning excellent ratings from customers.

75% of support work automated

This freed up the Grizly team to focus on what matters most.

99% customer rating

A more efficient process led to happier customers.

Clear overview of all tickets in a single system

Finally, Grizly gained full control and a perfect overview.

Read the full case study
Grizly & Retino

75%

of support work automated

Success stories

TOP brands on the market use Retino

Retino processes 10% of all shipments in Czech e-commerce and over 2 million returns and claims. Thanks to our tools, e-shops can grow more efficiently, save time and costs, and offer customers top-notch service.

Grizly

“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”

Petr Miklík
CMO
SCONTO Nábytek

"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."

Ondřej Beneš
Manager of Customer Experience
Olivie

"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."

Lukáš Sluka
CEO
Od Karla

"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."

Lubor Nosek
E-commerce Manager
Rituals

"Retino helped us simplify and speed up our return processes. 100% recommend!"

Ondřej Piskač
E-commerce Manager
Topgal

"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."

Michal Sitár
Head of Customer Support
Vikio

"Retino is a really big benefit for us. We have an overview of all cases."

Jiří Kuneš
CEO
Invital

"Although customers choose a carrier in their shopping cart, they don't differentiate whether the mistake is made by us or the carrier, i.e., a third party. Using Retino Tracking is more or less the only way to combat this."

Vít Hellebrand
CEO
Bosonožka

"Previously, we didn't have an overview of carrier performance. Now we do – and that helps us grow."

Zuzana Koubková Sovjáková
CEO
Kilpi

"Today, we know about a shipment problem before the customer does, and thanks to notifications, we have reduced undeliverable shipments by 44%."

Lukáš Pavelek
E-commerce manager
Růžový slon

"Thanks to Retino, the customer support team has a clear overview and can dedicate time to more meaningful inquiries. Thanks to Retino, we know when to intervene. And most importantly – we are the ones who provide customers with specific information."

Adriana Skotalová
Customer Support Manager
WOOX

"We didn't have a completely clear overview of where a claim was or what stage it was in. That changed with Retino."

Petr Vaculík
Co-owner