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We help online stores grow

Retino processes over 26% of all shipped parcels in Czech e-commerce and more than 3 million returns and claims.

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Layer_1
e.
E-shop
Electronics
-60%
Tickets
2.1x
Faster
m.
E-shop
Fashion
-35%
Returns
98%
CSAT
s.
E-shop
Sports
80%
Auto
4.9
Rating
f.
E-shop
Home & Living
-40%
Tickets
4.8
Rating
Sconto

"Retino Returns helped us automate and significantly streamline and simplify a host of inefficient tasks."

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Kilpi

"Undelivered shipments decreased by 44% thanks to Retino Tracking."

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Olivie

"Thanks to Retino Tracking, we have access to data that e-shops typically don't have."

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Růžový slon

"Retino Tracking saves us up to 22 hours per month and has reduced negative feedback on shipping by 30%."

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From Chaos to Control

Success stories from our clients

Read how our clients solved the chaos of returns and complaints, saved up to 75% of time and increased customer retention.

“We didn't have a clear overview of where a claim was or what stage it was in. Retino changed that.”
woox Fashion

“We didn't have a clear overview of where a claim was or what stage it was in. Retino changed that.”

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“Retino helped us simplify and accelerate our returns process. We 100% recommend it!”
rituals Perfumes

“Retino helped us simplify and accelerate our returns process. We 100% recommend it!”

Ondřej Piskač, E-commerce Manager, Rituals

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"We appreciate the fast and flexible support from the Retino team."
Topgal School Supplies

"We appreciate the fast and flexible support from the Retino team."

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"Thanks to Retino, we have a clear overview of every case."
vikio Furniture

"Thanks to Retino, we have a clear overview of every case."

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"Thanks to Retino, we handle claims in 30 minutes a day instead of 2 hours."
OdKarla Electronics & more

"Thanks to Retino, we handle claims in 30 minutes a day instead of 2 hours."

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Redefining post-purchase experience

Trusted by small, medium, and large brands.

2000+

online stores use Retino

26%

of all shipments in Czech e-commerce

3,000,000+

returns and claims processed

25

EU countries

Customer Spotlight

Grizly

Grizly & Retino

Retino Returns automates 75% of customer care work, earning excellent ratings from customers.

75% of support work automated

This freed up the Grizly team to focus on what matters most.

99% customer rating

A more efficient process led to happier customers.

Clear overview of all tickets in a single system

Finally, Grizly gained full control and a perfect overview.

75%

of support work automated

Read the full case study
Grizly & Retino
Success stories

TOP brands use Retino

Retino processes 26% of all shipped parcels in Czech e-commerce and over 3 million returns and claims. With our tools, online stores can scale more efficiently and deliver a top-tier customer experience.

Grizly

“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”

Petr Miklík

CMO

SCONTO Nábytek

"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."

Ondřej Beneš

Manager of Customer Experience

Olivie

"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."

Lukáš Sluka

CEO