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tracking

Return customers to your site

Track & Trace keeps customers on your site. It automatically updates their order status, saving you dozens of hours on customer support.

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Track your order
Enter your order details below to track your shipment.
Order number
20250078
Email
jana.dvorakova@email.cz
Find order
Back to search
Show location detail
PPL
45780390058
View detail ↗
Package successfully delivered
3 weeks, 1 day
Ready for pickup
3 weeks, 4 days
Delivery attempt failed
3 weeks, 4 days
Package will be delivered today
3 weeks, 5 days
Package is in transit
3 weeks, 6 days
Carrier received data
3 weeks, 6 days
Delivered
Your package has been delivered.
Thank you for your order!
Delivered to branch
Jana Dvořáková
Poštovní 2
Bohuslavice 747 19
CZ
Billing address
Jana Dvořáková
Poštovní 2
Bohuslavice 747 19
CZ
Apple Watch
1× Apple Watch Series 9
11 490 Kč
1× PPL
69 Kč

30%

fewer inquiries

5 min

integration

45+

carriers tracked

0 €

in fees

For Your Online Store

Why have Track & Trace on your site

Keep customers on your site even after their purchase. By offering tracking directly in your online store, you'll reduce support inquiries, increase loyalty, and boost the chance of a repeat purchase.

30% Fewer Inquiries

You'll no longer have to answer "Where is my order?" and other common questions. Customers can find the information themselves, directly on your online store.

Customers Keep Coming Back

Even after an order is shipped, customers will return to your site to track it. This is the perfect opportunity for cross-selling and promoting new offers.

A Competitive Advantage

Most online stores just send a tracking number. You'll be offering a premium, on-site service.

Your Branding

Logo, colors, text – everything matches your style. The customer remains in your branded environment.

For Your Customers

Why Customers Appreciate Track & Trace

Give your customers a complete overview of their order and build trust in your online store. Post-purchase satisfaction is crucial.

Everything Clearly in One Place

No more searching for tracking numbers or navigating carrier websites. All a customer needs is their email and order number.

Always Up-to-Date Data

The customer tracks their shipment with real-time data. They know exactly when and where the package will arrive.

No App Installation Needed

It works directly in the browser on mobile and desktop. No need to download additional apps.

Data in Their Language

The tracking page automatically displays in the customer's language, with support for over 20 languages.

Integration

Integrate in 5 Minutes

If you don't have a Retino account yet, simply sign up. The Track & Trace integration itself is a simple copy & paste.

1

Connect Your Online Store

Install our 5-minute plugin for popular platforms or connect via XML feed.

2

Embed the Code on Your Site

Copy the code from the Retino Tracking app and paste it on the page where you want to display the Track & Trace widget.

3

Customize the Look

For advanced appearance adjustments, use the settings in the Retino admin panel. Set colors and text to match your brand.

4

Done!

Customers can now track their shipments directly on your online store.

Connect Your Online Store Embed the Code on Your Site Customize the Look Done!
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See all Retino Tracking features

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Frequently Asked Questions

Yes, the Track & Trace feature is completely free and included with your Retino Tracking account. You only pay per tracked shipment.

Yes, Track & Trace automatically recognizes the carrier from the tracking number and displays the correct information, regardless of which carrier you use.

No, just copy a single piece of code and paste it onto the page where you want to display the widget.

Data is updated every 60-72 minutes directly from the carriers.

Yes, you can use one Track & Trace widget on an unlimited number of your websites. Just paste the code.