Track & Trace keeps customers on your website. It automatically shows them their shipment's location, saving you dozens of hours in customer support.
30%
fewer inquiries
5 min
integration
45+
carriers tracked
0 €
in fees
For Your Online Store
Keep customers on your site even after their purchase. By offering tracking directly in your online store, you'll reduce support inquiries, increase loyalty, and boost the chance of a repeat purchase.
You'll no longer have to answer "Where is my order?" and other common questions. Customers can find the information themselves, directly on your online store.
Even after an order is shipped, customers will return to your site to track it. This is the perfect opportunity for cross-selling and promoting new offers.
Most online stores just send a tracking number. You'll be offering a premium, on-site service.
Logo, colors, text – everything matches your style. The customer remains in your branded environment.
For Your Customers
Give your customers a complete overview of their order and build trust in your online store. Post-purchase satisfaction is crucial.
No more searching for tracking numbers or navigating carrier websites. All a customer needs is their email and order number.
The customer tracks their shipment with real-time data. They know exactly when and where the package will arrive.
It works directly in the browser on mobile and desktop. No need to download additional apps.
The tracking page automatically displays in the customer's language, with support for over 20 languages.
Integration
If you don't have a Retino account yet, simply sign up. The Track & Trace integration itself is a simple copy & paste.
Install our 5-minute plugin for popular platforms or connect via XML feed.
Copy the code from the Retino Tracking app and paste it on the page where you want to display the Track & Trace widget.
For advanced appearance adjustments, use the settings in the Retino admin panel. Set colors and text to match your brand.
Customers can now track their shipments directly on your online store.
Yes, the Track & Trace feature is completely free and included with your Retino Tracking account. You only pay per tracked shipment.
Yes, Track & Trace automatically recognizes the carrier from the tracking number and displays the correct information, regardless of which carrier you use.
No, just copy a single piece of code and paste it onto the page where you want to display the widget.
Data is updated every 60-72 minutes directly from the carriers.
Yes, you can use one Track & Trace widget on an unlimited number of your websites. Just paste the code.