Retino Returns

Simplify returns and complaints – for yourself and your customers

Save time and automate your returns and complaints management. Retino Returns provides online stores with a comprehensive overview, monitors deadlines, arranges return shipping, and simplifies refunds.

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Retino Returns EN

Keep all your returns and complaints under control

No more Excel spreadsheets and chaos in managing returns. With Retino Returns, you have everything in one place, including customer communication. In the system, you can set up automations, it will monitor deadlines for you, and save you a lot of time.

Return #502 2 hours ago
Customer Portal Automatic Labels Multilingual

Return Request

10:34

Order #12345 - 3 items

Conditions Check

10:34

✓ Within 30 days ✓ Undamaged ✓ Original packaging

Generating Label

Right now

PPL - sending email to customer...

Awaiting Shipment

Expected pickup: tomorrow

All returns and complaints in one place

The customer submits a request online, the system informs you and automatically approves eligible cases. A return shipping label is generated, and you can track the entire process in real time until it's fully resolved.

Returns Overview

Last 30 days

Pending

11

Ø 2-3 days

Received

87

To process

Completed

76

87.4% success rate

Top Return Reasons
Wrong size
45%
Changed mind
28%
Damaged goods
15%
Other
12%
Average Time

5.2 days

From request to completion

Satisfaction

4.7/5

Process rating

Easy Integration
Zakaznicky Portal Returns EN

Self-service customer portal

Customers can manage the process themselves, without assistance. The integrated portal guides them through the entire process, saving time for both you and them – and the whole experience is smooth and stress-free.

Zpětná doprava Returns EN

Hassle-free return shipping

The customer orders return shipping directly when creating the request. Collection can be arranged from an address or from the parcel shops of most carriers, and the shipping can be paid for by either the customer or you.

Dobropisy a refund Returns EN

Credit notes and refunds in just a few clicks

Create a credit note, send it directly to your accounting system, and process refunds in just a few clicks – quickly and error-free.

Benefits

Key advantages of Retino Returns

An overview of returns and a simplified process are not the only benefits you'll get.

Customer satisfaction and retention
The online portal eliminates paperwork – customers can arrange shipping in just two clicks and track the status of their return/complaint in real time.
Up to 75% time savings
Automated communication, a centralized overview, refunds directly from the online store, and fewer support queries free up your team's time, allowing them to focus on growth.
Reduced customer support inquiries
The intuitive self-service portal and automatic notifications significantly reduce the number of phone calls and emails.
Minimizing errors
Online validation eliminates typos, incorrect addresses, and incorrect bank account details. Shipments to the wrong address will become a thing of the past.
Clear reports for optimization
Automated data collection provides statistics for service optimization. You'll gain valuable insights into your returns and complaints.
Effective team management
The system allows for easy assignment of cases among employees, giving you control over the entire process.

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Integration

Connect Retino Returns in just a few clicks

We support most key platforms on the market, including international ones. Have a custom solution? No problem, we can handle that too. The integration takes just a few clicks and doesn't require extensive technical skills.

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Shopify
Upgates
Shoptet
Fastcentrik
BSshop
Prestashop
Webareal
Byznysweb
Theshop
WooCommerce
Shopware
+5 more

From chaos to clarity

Stories of online stores that streamlined their return processes

Read how our clients resolved the chaos of returns and complaints, saved up to 75% of their time, and increased customer retention.

Background for Ondřej Beneš testimonial
"Implementing Retino in our company was simple and quick. Based on collaborative discussions, we customized the application to meet our expectations and help us address our current challenges."
O

Ondřej Beneš

Manager of Customer Experience

Background for Petr Miklík testimonial
"Retino has significantly sped up our complaint processing, and our customers rate it very highly. Moreover, with development handled by a third party, we can fully focus on sales."
P

Petr Miklík

CMO

Background for Petr Vaculík testimonial
"We lacked a precise overview of where complaints were and their current stage. That changed with Retino."
P

Petr Vaculík

Co-owner

Background for Ondřej Piskač testimonial
"We used to handle everything in Excel. Retino has helped us simplify and speed up our return processes. We 100% recommend it!"
O

Ondřej Piskač

E-commerce manager