Where customers return
We automate post-purchase care for over 2,000 online stores – from order tracking to returns and claims. Because it's what happens after the purchase that decides whether a customer comes back.
Where customers return
We automate post-purchase care for over 2,000 online stores – from order tracking to returns and claims. Because it's what happens after the purchase that decides whether a customer comes back.
We help online stores streamline returns and claims management – saving time, boosting efficiency, and strengthening customer loyalty.
All returns and claims in one place. You always know what's happening and what needs your attention.
Customers handle it themselves. An online form guides them through the entire process – saving your support team time.
Customers can order return shipping right when they submit a case – home pickup or parcel shop drop-off. You decide who pays.
Create credit notes, send them directly to your accounting system, and process refunds in just a few clicks – quickly and error-free.
Optimize logistics, reduce costs, improve customer experience, and keep shipping issues under control.
Show me moreAll shipments clearly displayed in one place. Filter by status and easily identify issues, enabling you to react quickly and miss nothing.
Customers always know where their order is and what's happening with it. Automated notifications save you dozens of inquiries a day.
We analyze carrier performance, costs, trends, and the root causes of issues. This enables you to deliver.
Customers track their order on your site, not the carrier's. Your store, your branding, your customer experience.
We automate post-purchase care, helping over 2,000 online stores enhance customer satisfaction, save time, and significantly reduce costs. Gain a strong competitive advantage with our advanced shipment tracking and the market's most reliable returns and claims solution.
Retino processes 26% of all shipped parcels in Czech e-commerce and over 3 million returns and claims. With our tools, online stores can scale more efficiently and deliver a top-tier customer experience.
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondřej Beneš
Manager of Customer Experience
"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."
Lukáš Sluka
CEO
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondřej Beneš
Manager of Customer Experience
"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."
Lukáš Sluka
CEO
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondřej Beneš
Manager of Customer Experience
"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."
Lukáš Sluka
CEO
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Although customers choose a carrier in their shopping cart, they don't differentiate whether the mistake is made by us or the carrier, i.e., a third party. Using Retino Tracking is more or less the only way to combat this."
Vít Hellebrand
CEO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Although customers choose a carrier in their shopping cart, they don't differentiate whether the mistake is made by us or the carrier, i.e., a third party. Using Retino Tracking is more or less the only way to combat this."
Vít Hellebrand
CEO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Although customers choose a carrier in their shopping cart, they don't differentiate whether the mistake is made by us or the carrier, i.e., a third party. Using Retino Tracking is more or less the only way to combat this."
Vít Hellebrand
CEO
No matter what platform you use, Retino fits right in. We're ready for custom solutions too. Integration takes just a few clicks and no technical expertise.
