Deliver world-class return experience
Reach a higher level of trust with your customers by providing them with perfect return experience. We process tens of thousands of returns every month for forward-thinking online merchants.
We'll help you understand your return process. We'll increase your customer experience and help you spare yourself from tedious, repetitive work.
Retino helped us to simplify and speed up our return process. 100% recommended!
Retino helps in every step of the return process
Save time and solve problems. Retino helps you throughout from the case registration to its resolution.
Customer registers the case
In your online store. Our smart embedded portal navigates the customer through the case registration without the need of assistance from your customer care.
Reverse shipping? Done
When registering the case, the customer can order their reverse shipping easily. From Prague or Timisoara, doesn't matter. We offer parcelshops and pick-ups from many carriers. The shipping can be paid by you or the customer.
Keep the customer informed
We'll do that for you with emails and dedicated tracking page. That means less phone calls to your customer care.
All in one place
In the Retino administration, we track the detailed history of every case. You will find there communication history with customers, case status changes, processed refunds, shipping history, and much more.
We watch deadlines
In every return case, there is a system and order. Every deadline is carefully watched therefore nothing will be forgotten. Deadline order keeps you on track and your work is simply prioritized.
Your customer enters his account number during the case registration at your site. Therefore you can simply and quickly create payment orders directly from Retino.
Stats and reporting
Retino collects data about your return process and generates clear reports about return reasons and customer satisfaction. You will have insight like never before.
Higher customer satisfaction
After closing the case, we will ask your customer about their satisfaction with the service. We will reward the best e-shops with our Effortless Returns certificate.
Retino can communicate with your customers in 10 languages and we support shipping carriers in different countries. We are also constantly expanding our international support.
Learn more about why fast-growing stores like Grizly or Výprodej Povlečení use Retino.
Easily integrate Retino with your store
It takes one minute to integrate with popular e-commerce platform. And we cover custom platforms too.