Retino Returns
Simplify returns and claims
We help online stores streamline returns and claims management – saving time, boosting efficiency, and strengthening customer loyalty.
The new standard in post-purchase care
We automate post-purchase care, helping over 2,000 online stores enhance customer satisfaction, save time, and significantly reduce costs. Gain a strong competitive advantage with our advanced shipment tracking and the market's most reliable returns and claims solution.
Retino Returns
We help online stores streamline returns and claims management – saving time, boosting efficiency, and strengthening customer loyalty.
Retino Tracking
Optimize logistics, reduce costs, improve customer experience, and keep shipping issues under control – with Retino Tracking.
Retino processes 10% of all shipments in Czech e-commerce and over 2 million returns and claims. Thanks to our tools, e-shops can grow more efficiently, save time and costs, and offer customers top-notch service.
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
"Retino helped us simplify and speed up our return processes. 100% recommend!"
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
"Retino is a really big benefit for us. We have an overview of all cases."
"Although customers choose a carrier in their shopping cart, they don't differentiate whether the mistake is made by us or the carrier, i.e., a third party. Using Retino Tracking is more or less the only way to combat this."
"Previously, we didn't have an overview of carrier performance. Now we do – and that helps us grow."
"Today, we know about a shipment problem before the customer does, and thanks to notifications, we have reduced undeliverable shipments by 44%."
"Thanks to Retino, the customer support team has a clear overview and can dedicate time to more meaningful inquiries. Thanks to Retino, we know when to intervene. And most importantly – we are the ones who provide customers with specific information."
"We didn't have a completely clear overview of where a claim was or what stage it was in. That changed with Retino."
Integrations
"Regardless of which platform you use, Retino will perfectly adapt to your system. We are also prepared for your custom solutions. Connection is a matter of a few clicks and does not require extensive technical knowledge."
