Cookie Consent by Free Privacy Policy Generator

Give emails your brand

Unify communication from order creation to delivery under your brand. With the AI editor, you can create professional transactional emails in just a few minutes.

Create a free account Contact us
Brand colors
AI Editor
Template created based on your brand ✓
Add shipment tracking
Tracking section added with carrier info and timeline. ✓
Make the header bolder
Hello, Jana!
Shipment information
Order number 2025-00248
Status
Shipped
Carrier PPL CZ
Delivery method To address
Your order
Apple Watch Series 5 Rose Gold, 44mm
11 490 Kč
MacBook Air 13" M2, Midnight
29 990 Kč
Track shipment
From order to delivery

One system for the entire customer journey

Retino Tracking covers the entire order process — not just the movement of the shipment, but also the status of the order and payment. The customer receives all information from a single source, in one visual, under your brand.

Order

  • Order confirmation
  • Item summary
  • Next steps
  • Link to Track & Trace

Payment

  • Payment confirmation
  • Pending payment
  • Payment failed
  • QR code

Dispatch

  • Shipment is being prepared
  • Ready for dispatch
  • Handed over to the carrier
  • Link to Track & Trace

Delivery

  • Ready for collection
  • Final call
  • Successful delivery
  • Delivery rating
Why address it

Every email works for your brand

Transactional emails have the highest open rates of all the messages you send. With Retino, you create a a meaningful touchpoint with the customer — in your design, with your brand, and with a link back to your online store.

Builds trust

The customer knows exactly what is happening with their order. No uncertainty, no unnecessary support queries.

Carries your brand

Every email reflects the visual identity of your online store — not a generic template from a carrier or platform.

Returns customers

Every email links to the Track & Trace page within the online store. More clicks, more opportunities.

Sends from your domain

Emails are sent from your own domain. The customer sees your email and the reputation stays in your hands.

New feature

AI editor: professional emails in minutes

Enter your e-shop URL and let AI create a complete email template. Edit using natural language. Forget about hours spent on templates and code.

Explore your brand
Let AI analyze your website to extract colors, voice and brand identity.
Or skip this step and enter details manually
Analyzing your brand
This may take a moment...
0 %
Analysis complete. Here is a summary of your brand based on retino.com
BRAND SUMMARY
BASIC INFORMATION
Retino
Retino is a SaaS tool for e-commerce businesses that automates post-purchase care, saving up to 75% of time on returns and claims management.
COLORS
#522A70
#52B86F
#F8EDE5
#4F44E6
#F1E2D9
VOICE AND TONE
Professional yet approachable, focused on clarity and practical benefits. Uses concise language that builds trust with e-commerce merchants.
TEMPLATE LAYOUT
AI has designed a layout based on your brand
Desktop
Order confirmation
Shipment info
Your order
Track shipment →
AI
Template is ready. The header contains your logo and colors, the body has sections for order content and a CTA button.
Add a discount banner for orders over €100
AI
Banner added. It will be shown to customers with orders over €100.
Make headings bold
Type what you want to change...
LOCALIZATION
AI will automatically translate templates into other languages
🇨🇿 Czech 🇸🇰 Slovak 🇬🇧 English 🇩🇪 Deutsch 🇭🇺 Magyar
TRANSLATION PREVIEW — SK
Subject
Vaša objednávka bola prijatá! 🎉
Heading
Ďakujeme za nákup
CTA
Sledovať zásielku →
AUTOMATION SETUP
Set when each email is sent
Based on your e-shop, I recommend these automations. You can edit them or add your own.
Order confirmation
Immediately after order creation
Shipment sent
When handed to carrier
Delivery
After successful delivery
Review
3 days after delivery
All set!
Your transactional emails are configured and ready to send. Customers will see your brand in every email.
5 templates
3 languages
4 automations

Automated brand import

Enter the e-shop URL. AI will recognize the colours, logo, communication tone, and prepare a template that fits your brand.

Aa
Lexend

Add any blocks to your emails

Banners, recommended products, discount codes, important information. Assemble your template exactly how you want.

-20%
+ Add block

Custom display conditions

Set when each block will be displayed. For example, a discount coupon only for orders over a certain amount.

Display conditions
IF
order > €50
→
discount -10%
IF
country = Slovakia
→
SK banner
IF
→

Supports multiple languages

Automatic translations into all languages. Just click and check. You can also change images for each country.

CZ
SK
EN
DE
HU
SK

Easy design import

Upload HTML or a screenshot of an email you like, and AI will convert it into an editable template.

HTML / Screenshot
Editable template

Live preview + access to code

Every change is displayed instantly. Desktop, tablet, and mobile — you see everything before sending.

Preview
</> HTML
</> HTML
1
2
3
4
5
6
7
8
9
10
11
12
13
Settings

Settings in 5 minutes

From registration to the first sent email. No programming, no lengthy setup.

1

Connect your e-shop

Shoptet, Shopify, and other platforms via direct integration. Others through Orders API.

2

Enter URL

AI analyzes your e-shop: recognizes colors, logo, and tone of communication. Generates a template in seconds.

3

Edit and translate

Refine the texts in your own words, let AI translate into other languages. Check the live preview.

4

Activate and monitor

Launch your emails with a single click. Monitor delivery, opens, and clicks.

Before
M
Mujshop.cz <objednavky@mujshop.cz>
16. 2. 2026, 14:37
Dear customer, thank you for your purchase today. This email confirms that we have received your order. Here is your order summary. ------------------------------------------------------------- GENERAL ORDER INFORMATION ------------------------------------------------------------- Order number: 576724 Order date and time: 16.02.2026 14:37 Name: Jana Procházková Email: zakaznik@example.com Phone: +420 555 000 123 ------------------------------------------------------------- ORDERED ITEMS ------------------------------------------------------------- 1x Black leather wallet = 1 290 CZK ------------------------------------------------------------- SUMMARY ------------------------------------------------------------- Subtotal: 1 290 CZK Shipping: 79 CZK Total incl. VAT: 1 369 CZK Delivery method: Zásilkovna
After
Row → Data
2025-0002402

Woohoo! We have news about your order

Hello Retino.com, thank you for your order! Here’s an overview of what you need to know.

Shipment info

StatusIn transit
CarrierCzech Post
Tracking numberDR1234567890C
Delivery typeTo address
Track order

Your order

Apple Watch Series 5

Space blue

Apple

11 690 Kč

1× 11 690 Kč

Macbook Air 13" M1

Space gray

Apple

29 990 Kč

1× 29 990 Kč

Pricing

Transparent pricing

You only pay for what you actually send. Try all features free for 14 days. No credit card required. No commitment.

Transactional emails

Emails

Pay-as-you-go

0.002 € / email
  • AI email editor
  • Drag & drop designer
  • Custom domain
  • Statistics and analytics
  • Multilingual support
Create a free account
Pricing

Retino Tracking

Shipment tracking

0.015 € / order

from 0.015 to 0.03 € depending on volume + €15/month

  • Shipment dashboard
  • Track & Trace widget
  • Cost analysis
  • Problematic shipments
  • 45+ carriers
Learn more
free trial

Start sending emails with your brand

Create a free account More features

Transactional Email FAQ

Yes, emails can be sent from a Retino domain. A custom domain (e.g. tracking@vaseshop.cz) is an optional feature, but it increases the credibility of messages.
No. The AI ​​editor works without knowing HTML or CSS – you can click on the template and edit it directly in the preview.
Yes, the editor supports importing designs, so you don't have to start from scratch.
Directly in the editor – you can see the changes in real time before sending.
Yes, templates can be set up separately for different order statuses (shipment, delivery, pickup request, etc.).
You pay only 0.05 CZK for each email sent – ​​no monthly fees, no minimum subscriptions. The AI ​​template editor is completely free.