Pavlína Louženská: Customer aftercare service as a key to success. It is not easy to stand out from a crowd of competitors, especially when you consider how big the eCommerce market is. A key is to concentrate on the customer needs and provide ...
5 Reasons Why Customer Feedback Matters Customer feedback is a guide on how to improve your business. It can help you increase your sales and you'll be able to address the customer's needs. If a customer provides feedback, it means that he i...
How to Write Message Templates which Don't Make You Sound Like a Robot More than 70% of customers prefer email communication while buying things online. If they don't get a quick response, they will switch to another e-shop. It is almost i...
The Perfect Return Policy Even though the online shopping is becoming more popular, customers still feel the risk of returning goods. 2/3 of buyers read terms and conditions before confirming the order. The terms and conditions should be a simp...
Positive Customer Service Communication Communication with customers is a cornerstone of every successful business. Every situation requires different actions, but you should always keep in mind that the thing you want to achieve is a...