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From January, customers must be able to cancel online purchases directly on your website
RETINOvinky

From January, customers must be able to cancel online purchases directly on your website

From 1 January 2027, online stores will need to give customers a ‘Withdraw from the contract’ button. This will let them complete the process directly on the website, without downloading a form and emailing it back. If the change applies to your store, you’ll need to update your website, set up confirmation messages and revise your terms and conditions. Here’s what to check.

How to prepare your e-shop for peak season: from orders to returns
RETINOvinky

How to prepare your e-shop for peak season: from orders to returns

Your campaigns are ready, your stock is on order and your supplier meetings are in the diary. But the real test comes when orders start piling up and customers want to know whether their parcels will arrive on time.

The Biggest Update in Retino’s History: Exchanges, Automation, and More
RETINOvinky

The Biggest Update in Retino’s History: Exchanges, Automation, and More

A return no longer has to end in a refund. Routine cases no longer need to be handled by a person. And when you need to find out something about a customer or your operations, you no longer have to search for data across multiple systems.

SupportBox integration now also shows where the shipment is
RETINOvinky

SupportBox integration now also shows where the shipment is

The integration with SupportBox, a customer communication tool, has now been extended with data from Retino Tracking. This means that with every incoming message, the support agent can see not only returns and complaints, but also the current shipment status.

The withdrawal button amendment is coming. With Retino Returns, you're already covered.

The withdrawal button amendment is coming. With Retino Returns, you're already covered.

Starting June 19, 2026, every EU online store must offer a withdrawal button. For Retino clients, this is nothing new – you already meet the legislation without lifting a finger.

We've Launched the AI Editor: Creating Professional Transactional Emails Has Never Been Easier
RETINOvinky

We've Launched the AI Editor: Creating Professional Transactional Emails Has Never Been Easier

Forget hours spent on templates and code. Our new AI editor creates professional, on-brand transactional emails for you in literally seconds — just describe what you need.

Bosonožka: We Handle Thousands of Returns a Month with Two People — and 99.6% Customer Satisfaction
Case studies

Bosonožka: We Handle Thousands of Returns a Month with Two People — and 99.6% Customer Satisfaction

At Bosonožka, they manage thousands of returns every month with just two people, while maintaining 99.6% customer satisfaction. With Retino, they transformed a time-consuming process into an automated system that saves time, reduces errors, and improves the customer experience.

New in Retino Tracking: Transactional Emails from Order Creation to Delivery
RETINOvinky

New in Retino Tracking: Transactional Emails from Order Creation to Delivery

Customers expect to stay informed about their order at every step after purchase. That’s why Retino Tracking is introducing automated transactional emails — key messages that build trust, save time, and unify communication under the online store’s brand.

How to Prepare Your Online Store for the 2025 Season
RETINOvinky

How to Prepare Your Online Store for the 2025 Season

How to get your online store ready for the 2025 season — stress-free. Find out how to eliminate chaos around delivery, claims, and customer support. Discover what steps to take to handle record-breaking order volumes and keep customers happy enough to come back.

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