Why a Good Return Policy Is Important For Retailers
Why a Good Return Policy Is Important For Retailers For 91% of customers, a return process is an important factor when making a decision about future purchases. If the process is difficult for the…
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The Importance of Effective Communication with Consumers
The Importance of Effective Communication with Consumers Communication in the return process starts when you write your terms and conditions. If they are simple and do not discourage your customer…
Pavlína Louženská: Customer aftercare service as a key to success.
Pavlína Louženská: Customer aftercare service as a key to success. It is not easy to stand out from a crowd of competitors, especially when you consider how big the eCommerce market is. A key is t…
5 Reasons Why Customer Feedback Matters
5 Reasons Why Customer Feedback Matters Customer feedback is a guide on how to improve your business. It can help you increase your sales and you'll be able to address the customer's needs. If …
How to Write Message Templates which Don't Make You Sound Like a Robot
How to Write Message Templates which Don't Make You Sound Like a Robot More than 70% of customers prefer email communication while buying things online. If they don't get a quick response, they wi…
The Perfect Return Policy
The Perfect Return Policy Even though the online shopping is becoming more popular, customers still feel the risk of returning goods. 2/3 of buyers read terms and conditions before confirming the …
Positive Customer Service Communication
Positive Customer Service Communication Communication with customers is a cornerstone of every successful business. Every situation requires different actions, but you should always keep…