Benefits of Collecting Customer Feedback Want to drive customer loyalty? Ask for feedback from your customers after every purchase they made. 67% of customers mention bad experience as a reason to churn but only 1 out of 26 unhappy customers...
Online Stores That Provide Great Return Policies What is the secret of successful online stores? They never forget about post-purchase experience. With 70% of customers reading your return policy, it is a great chance to turn your retur...
BEFORE AND AFTER: Interview with Miroslav Štufka Mission of Retino is to help e-shops with their returns and claims. But how does the cooperation with us look like in reality? Meet Miroslav Štufka, founder and director of Ventishop,&nbs...
Budget-Friendly Ways to Thank Your Customers Telling your customers how much you appreciate them is an important part of their emotional shopping journey. It is also a great way to create a relationship between you and your customers. Why is...
Building Customer Loyalty Through Your Return Policy You have a 60-70% chance of selling to an existing customer, while you only have a 5-20% chance of selling to a new customer. Loyal customers also spend more per order.The cost of acquiring a...
How Social Media Influences Shopping Behavior of Millennials The generation of millennials is different – more than 70% of those born between 1980 and early 2000s are active on social networks. Millennials grew up in a technological boom and...
How to Create a Successful Online Store Today, it’s easier than ever to launch an online store. However, the whole process of creating a successful e-shop is a challenge. Today’s customer has access to a global e-marketplace, which is full...
6 Tips to Reduce Shopping Cart Abandonment Almost 70 % of online shoppers don’t complete their purchase. The number of cart abandonments is increasing and becoming one of the most serious problems for online retailers. There are many reasons wh...
Staying updated with trends in eCommerce is the only way to stay ahead of your competitors. The most dominating trends in 2017 are discussed below. Mobile optimization There are 2.3 billion smartphone users in the world. As phones become more powe...