Returns without obstacles. From June 2026, every online store will be required to make withdrawing from a contract just as easy as making a purchase — via a clear button.
150 'Where is my package?' inquiries per month – that was the reality for Růžový slon before implementing Retino Tracking. Today? Their customer support has more time for more important requests.
Kilpi's experience shows that implementing Retino Tracking brought significant benefits: a reduction in undelivered parcels by up to 44%, a 7% increase in customer satisfaction, and noticeable cost savings.
Retino has become a true 'gamechanger' for processing returns and claims. Everything takes place in one location, so Kulina's employees no longer need to painstakingly track down information from multiple sources.
We welcome Shopware among our e-commerce platform integrations! This flexible, trend-setting e-commerce solution expands our range of integrations. Check out more details, and if you use Shopware, feel free to activate the integration.
The e-commerce calendar fills up quickly after the summer holidays, and Retino cannot miss the most interesting events. Already on September 7, 2023, you can meet us at the community e‑commerce conference Shopcamp and the official Retino afterpart...
For the past few months, we have been working on improving the customer self-service for creating cases - the Retino Portal. The result is a redesigned, modernized version of the customer form, which brings a number of improvements: Modern desi...
The Problem Managing claims was complicated and not always effective, because claims were processed through an email inbox where not only customer claims were handled within a single account, but also communication with department stores...
The Problem WOOX operates in the fashion segment, which is characterized by a higher rate of returns, typically due to customers choosing the wrong clothing size.