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Fast-Growing Kulina Considers Retino a Gamechanger
Case studies

Fast-Growing Kulina Considers Retino a Gamechanger

Retino has become a true 'gamechanger' for processing returns and claims. Everything takes place in one location, so Kulina's employees no longer need to painstakingly track down information from multiple sources.

You can now also connect Retino to e-shops on the Shopware platform

You can now also connect Retino to e-shops on the Shopware platform

We welcome Shopware among our e-commerce platform integrations! This flexible, trend-setting e-commerce solution expands our range of integrations. Check out more details, and if you use Shopware, feel free to activate the integration.

You will meet Retino at the Shopcamp and Upterdam conferences in September

You will meet Retino at the Shopcamp and Upterdam conferences in September

The e-commerce calendar fills up quickly after the summer holidays, and Retino cannot miss the most interesting events. Already on September 7, 2023, you can meet us at the community e‑commerce conference Shopcamp and the official Retino afterpart...

Activate the new Retino Portal

Activate the new Retino Portal

For the past few months, we have been working on improving the customer self-service for creating cases - the Retino Portal. The result is a redesigned, modernized version of the customer form, which brings a number of improvements: Modern desi...

Retino for SCONTO Furniture Automates, Simplifies, and Streamlines Reverse Processes
Case studies

Retino for SCONTO Furniture Automates, Simplifies, and Streamlines Reverse Processes

The Problem Managing claims was complicated and not always effective, because claims were processed through an email inbox where not only customer claims were handled within a single account, but also communication with department stores...

Retino Replaced a Notepad and Established Processes at WOOX
Case studies

Retino Replaced a Notepad and Established Processes at WOOX

The Problem WOOX operates in the fashion segment, which is characterized by a higher rate of returns, typically due to customers choosing the wrong clothing size.

Retino discontinues Portal as standalone product: what is changing?

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Retino automates 75% of Grizly.cz's customer care
Case studies

Retino automates 75% of Grizly.cz's customer care

Problem Grizly.cz is growing by 100% every year and that means a Grizly.cz is growing by 100% every year and that means a constant increase in workload in practically all departments. Of course, this also applies to reverse processes and the re...

Case studies

Rituals Recommends Retino

We are introducing a new member of the Retino family of e-shops, which decided to solve reverse processes  with the help of modern technologies with Retino...

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