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Our latest thoughts on returns and e-commerce

Blog

Topgal.sk uses Retino to pursue extra customer care. This strategy turs out as highly profitable in the long run.

Topgal uses Retino to pursue extra customer care. This strategy turs out as highly profitable in the long run. Mr. Zoltán Korcsmáros is the leader of customer support at Topgal.sk. We talked about ther returns and exchanges solutions and about their approach towards customers generally. Topgal.sk is rated 99 % on Heureka.cz (Czech shopping portal). […]

E-shop OdKarla.cz saves 75% of time thanks to Retino automatization

E-shop OdKarla.cz saves 75% of time thanks to Retino automation OdKarla.cz is an e-shop with secondhand products and 14 days return period. Customer´s happiness is the top priority for OdKarla.cz. This is proven also by the participation in final round of two categories of renomed Czech awards the Křišťáová Lupa. With a pinch of salt, […]

eCommerce Trends That Can Cost You Conversions

eCommerce Trends That Can Cost You Conversions The internet is full of trends you should follow to give your online store a competitive edge. However, not all of them are as effective as they seem to be. We’ve listed 4 eCommerce trends that can be a burden to your business if you don’t consider the […]

Benefits of Collecting Customer Feedback

Benefits of Collecting Customer Feedback Want to drive customer loyalty? Ask for feedback from your customers after every purchase they made. 67% of customers mention bad experience as a reason to churn but only 1 out of 26 unhappy customers complain, the rest remain silent. If you don’t ask for feedback your customers will just […]

Online Stores That Provide Great Return Policies

Online Stores That Provide Great Return Policies What is the secret of successful online stores? They never forget about post-purchase experience. With 70% of customers reading your return policy, it is a great chance to turn your return policy into your competitive advantage. A today’s customer is looking for an excellent shopping and also post-shopping experience. […]

BEFORE AND AFTER: Interview with Miroslav Štufka

BEFORE AND AFTER: Interview with Miroslav Štufka Mission of Retino is to help e-shops with their returns and claims. But how does the cooperation with us look like in reality? Meet Miroslav Štufka, founder and director of Ventishop, an online store selling professional HVAC equipment. We couldn’t be more proud of Ventishop. They have been with us from […]

Budget-Friendly Ways to Thank Your Customers

Budget-Friendly Ways to Thank Your Customers Telling your customers how much you appreciate them is an important part of their emotional shopping journey. It is also a great way to create a relationship between you and your customers. Why is it so important to strengthen your relationship? 60% of businesses have lost their customers because they felt […]

Building Customer Loyalty Through Your Return Policy

Building Customer Loyalty Through Your Return Policy You have a 60-70% chance of selling to an existing customer, while you only have a 5-20% chance of selling to a new customer. Loyal customers also spend more per order. The cost of acquiring a new customer can be from five to 25 times higher than keeping […]

How Social Media Influences Shopping Behavior of Millennials

How Social Media Influences Shopping Behavior of Millennials The generation of millennials is different – more than 70% of those born between 1980 and early 2000s are active on social networks. Millennials grew up in a technological boom and use social networks not only to read news and chat but also to be updated with […]