150 'Where is my package?' inquiries per month – that was the reality for Růžový slon before implementing Retino Tracking. Today? Their customer support has more time for more important requests.
Kilpi's experience shows that implementing Retino Tracking brought significant benefits: a reduction in undelivered parcels by up to 44%, a 7% increase in customer satisfaction, and noticeable cost savings.
Retino has become a true 'gamechanger' for processing returns and claims. Everything takes place in one location, so Kulina's employees no longer need to painstakingly track down information from multiple sources.
The Problem Managing claims was complicated and not always effective, because claims were processed through an email inbox where not only customer claims were handled within a single account, but also communication with department stores...
The Problem WOOX operates in the fashion segment, which is characterized by a higher rate of returns, typically due to customers choosing the wrong clothing size.
Problem Grizly.cz is growing by 100% every year and that means a Grizly.cz is growing by 100% every year and that means a constant increase in workload in practically all departments. Of course, this also applies to reverse processes and the re...
We are introducing a new member of the Retino family of e-shops, which decided to solve reverse processes with the help of modern technologies with Retino...
E-shop OdKarla.cz saves 75% of time thanks to Retino automation OdKarla.cz is an e-shop with secondhand products and 14 days return period. Customer´s happiness is the top priority for OdKarla.cz. This is proven also by the participation in final ...
Topgal uses Retino to pursue extra customer care. This strategy turs out as highly profitable in the long run. Mr. Zoltán Korcsmáros is the leader of customer support at Topgal.sk. We talked about ther returns and exchanges solutions and about the...