At Bosonožka, they manage thousands of returns every month with just two people, while maintaining 99.6% customer satisfaction. With Retino, they transformed a time-consuming process into an automated system that saves time, reduces errors, and improves the customer experience.
Olivia's experience shows that implementing the new tool brought significant benefits: a reduction in the number of undelivered shipments, saving tens of hours of work per month, increased customer satisfaction, and noticeable cost savings.
150 'Where is my package?' inquiries per month – that was the reality for Růžový slon before implementing Retino Tracking. Today? Their customer support has more time for more important requests.
Kilpi's experience shows that implementing Retino Tracking brought significant benefits: a reduction in undelivered parcels by up to 44%, a 7% increase in customer satisfaction, and noticeable cost savings.
Retino has become a true 'gamechanger' for processing returns and claims. Everything takes place in one location, so Kulina's employees no longer need to painstakingly track down information from multiple sources.
The Problem Managing claims was complicated and not always effective, because claims were processed through an email inbox where not only customer claims were handled within a single account, but also communication with department stores...
The Problem WOOX operates in the fashion segment, which is characterized by a higher rate of returns, typically due to customers choosing the wrong clothing size.
Problem Grizly.cz is growing by 100% every year and that means a Grizly.cz is growing by 100% every year and that means a constant increase in workload in practically all departments. Of course, this also applies to reverse processes and the re...
We are introducing a new member of the Retino family of e-shops, which decided to solve reverse processes with the help of modern technologies with Retino...