Withdrawal Button Compliance
From June 2026, every EU e-shop must offer customers the option to withdraw from the contract as easily as they could make a purchase. Prepare for this legislative obligation.
From June 2026, every EU e-shop must offer customers the option to withdraw from the contract as easily as they could make a purchase. Prepare for this legislative obligation.
Customers must be allowed to withdraw from the contract as easily as they could make a purchase — online, immediately, without unnecessary steps. In practice: a mandatory "Withdraw from contract" button directly on your website.
Option to withdraw online in a few clicks
Available throughout the 14-day period
Double confirmation against unintentional withdrawal
Automatic confirmation via email
Retino Returns is ideal for those who want to prepare for new legislation without stress, as well as for small e-shops that want to keep the entire process easily under control. Integrate in just a few minutes.
Get access to a basic set of tools for managing returns and claims. Everything online, free, and with no hidden fees.
The customer checks in themselves. The online form guides them step by step, and the created case is immediately visible in the administration.
Customers can easily order and pay for shipping directly in the portal through carriers that Retino has contracts with. Alternatively, they can arrange their own shipping.
All returns and claims in one place. You are always informed about every new case.
We support most key platforms on the market and can connect to custom solutions.
Create a free account - no credit card, no obligations. For the first 14 days, you have access to all features of the paid tier. Then you decide: switch to the paid version or continue with Free. Forever, with no time limits.
The connection will happen automatically with a few clicks for supported platforms. You can integrate your own solution via API or XML feed. Retino adapts to you, not the other way around.
Simply insert the prepared code onto your chosen e-shop page. From the very first minute, you will receive returns and claims online, in an organised manner, without a single extra email.
Retino Free will help you comply with new legislation. But as you grow and want to automate, analyze, and scale, you can switch upgrade to the paid tier at any time.
Generate credit notes and manage refunds directly from the administration.
Find out why items are being returned, which products are problematic, and how much are returns costing you.
The system monitors legal deadlines for you and alerts you to upcoming dates.
Set rules and returns will be approved automatically, without operator intervention.
Customers know what's happening: emails about the return status are sent automatically.
Ability to add and offer your own shipping options.
Approve, reject, or move dozens of cases at once.
Automatic assignment of cases to specific operators based on type or category.
Define workflows exactly according to your processes — conditions, branches, actions.
Connect Retino to ERP, accounting systems, or your own dashboard via API.
The whole team in one system. With roles, permissions, and action history.
Portal and automatic notifications in multiple languages.
No matter what platform you use, Retino fits right in. We're ready for custom solutions too. Integration takes just a few clicks and no technical expertise.
Retino processes 26% of all shipments in Czech e-commerce and over 3 million returns and claims. Thanks to our tools, e-shops can grow more efficiently, save time and costs, and offer customers top-notch service.
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondrej Benes
Manager of Customer Experience
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondrej Benes
Manager of Customer Experience
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondrej Benes
Manager of Customer Experience
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
The new legislation (amendment to the Civil Code § 1830a) comes into effect on June 19, 2026 and applies to all e-shops selling online to customers in EU countries.
Za nezavedení tlačítka hrozí pokuta od České obchodní inspekce až 5 milionů korun – stejná jako třeba za manipulaci se slevami nebo recenzemi.
The changes to the e-shop are minimal. All you need to do is insert one JavaScript code into your website page (e.g. "Returns and claims") - you can find it directly in the Retina settings. This will integrate the Retino Portal into your website, through which customers can submit a request to withdraw from the contract without leaving your website.
Retino Returns also has a free version, which provides everything you need to meet your legal obligations. If you want to further automate and improve your after-sales care, there is always a paid version of Retino Returns with advanced features.