Fair pricing that matches your needs
Start Retino experience with our free Portal. Then move faster with premium features.
Choose your product
We recommend starting with free Portal and free Shipping with Retino rates. When you create your fresh account, this is how it will be set up. It’s free, so we don’t need your credit card when creating the account. Our premium features, Manager and Shipping with custom contracts, are available as a paid add-on and they come with 14-day trial.
Please note that our prices are VAT exclusive. VAT will be added to the price when applicable.
Portal
Integrated return self-serviceRetino Portal is free to use for all online stores.
What’s included:
- World-class, optimized return self-service for your customers
- Convenient return shipping
- Automatic data collection
Manager
Return process automationRetino Manager is billed per ticket (one ticket means one return or warranty claim). You pay at the end of the billing period, for the amount of tickets created during that period. The per-ticket price gets lower with more tickets processed through Retino Manager.
Enter how much tickets you process a month and see how much will Retino Manager cost:
100 tickets
a month1850 Kč
total monthly priceWhat’s included:
- Advanced automation that saves you 75% of return processing time
- Everything regarding returns organized in one place
- Stats and reporting
Shipping
1-click reverse shippingRetino offers reverse shipping through popular shipping carriers. You decide whether you pay for reverse shipping or not. If not, we provide a simple way for your customers to pay.
Shipping rates are calculated individually and dynamically. You and your customers will see the exact price before ordering shipping.
What’s included:
- Order reverse shipping in one click
- Offer a cheaper shipping alternative for your customers
- Bring your own shipping contract (for a fee)
Do you offer refunds?
Yes, we offer a 14-day free refund. When you pay us for the first time and change your mind within 14 days, reach out to us and we will refund you the full amount.
Can I cancel anytime?
Of course. Your subscription can be cancelled in your Billing Settings. The extension will remain active until the end of the billing cycle and you will be charged for the remaining usage.
What payment methods do you offer?
You can pay easily with all major credit and debit cards. We use Stripe, a world-leading payment provider, for secure payment processing.
Will my data be safe?
Protecting your data is one of our highest priorities. We use industry standard security policies so that your data is safe and secure. We are also fully GDPR-compliant.