Fair pricing that matches your needs

Start Retino experience with our free Portal. Then move faster with premium features.

Choose your product

We recommend starting with free Portal and free Shipping with Retino rates. When you create your fresh account, this is how it will be set up. It’s free, so we don’t need your credit card when creating the account. Our premium features, Manager and Shipping with custom contracts, are available as a paid add-on and they come with 14-day trial.

Please note that our prices are VAT exclusive. VAT will be added to the price when applicable.


Integrated return self-service

Retino Portal is free to use for all online stores.

for all stores

What’s included:

  • World-class, optimized return self-service for your customers
  • Convenient return shipping
  • Automatic data collection

Learn more about Retino Portal


Return process automation

Retino Manager is billed per ticket (one ticket means one return or warranty claim). You pay at the end of the billing period, for the amount of tickets created during that period. The per-ticket price gets lower with more tickets processed through Retino Manager.

24 Kč
per ticket
0–50 tickets
19 Kč
per ticket
51–100 tickets
15 Kč
per ticket
101–250 tickets
12 Kč
per ticket
251–500 tickets
9 Kč
per ticket
> 500 tickets

Enter how much tickets you process a month and see how much will Retino Manager cost:

100 tickets

a month


total monthly price

What’s included:

  • Advanced automation that saves you 75% of return processing time
  • Everything regarding returns organized in one place
  • Stats and reporting

Learn more about Retino Manager


1-click reverse shipping

Retino offers reverse shipping through popular shipping carriers. You decide whether you pay for reverse shipping or not. If not, we provide a simple way for your customers to pay.

shipping with Retino rates
299 Kč
per carrier per month
when you bring your own shipping contract

Shipping rates are calculated individually and dynamically. You and your customers will see the exact price before ordering shipping.

What’s included:

  • Order reverse shipping in one click
  • Offer a cheaper shipping alternative for your customers
  • Bring your own shipping contract (for a fee)

Learn more about Retino Shipping

If you process more than 500 returns a month or need special care, such as professional onboarding services or SLAs, please contact us. We will create a price offer tailored to your needs.
Do you offer refunds?

Yes, we offer a 14-day free refund. When you pay us for the first time and change your mind within 14 days, reach out to us and we will refund you the full amount.

Can I cancel anytime?

Of course. Your subscription can be cancelled in your Billing Settings. The extension will remain active until the end of the billing cycle and you will be charged for the remaining usage.

What payment methods do you offer?

You can pay easily with all major credit and debit cards. We use Stripe, a world-leading payment provider, for secure payment processing.

Will my data be safe?

Protecting your data is one of our highest priorities. We use industry standard security policies so that your data is safe and secure. We are also fully GDPR-compliant.

Ready to get started?

Create your free account or get in touch.