Fair pricing, no commitment.
You can do a couple of returns a month, or thousands of them. Our pricing scale with your volume, so it is tailored for stores of all sizes.
Portal
Let your customers register returns automatically. A basic version for free.
from
0 Kč
per case
Features
- Self-checkout portal
- Reverse shipping
- Basic customer support
Most popular
Portal + Manager
The portal and a professional RMA system. The most popular choice.
from
15 Kč
per case
Features
- Self-checkout portal
- Reverse shipping
- Automatic communication
- Automatic refunds
- Stats and reporting
- Priority customer support
Enterprise
The best of Retino with premium services. Suited perfectly for large stores.
Custom price quote
for > 1,000 cases per month
Features
- Everything from Retino
- Priority customer support
- Premium services
- Custom contract
Feature comparison
Portal
Let your customers register returns automatically. A basic version for free.
- Price per case
-
Free0 – 100
cases
a month3 Kč101 – 1,000
cases
a month - Minimum monthly payment
- 0 Kč
Customer self-checkout
- Embedded portal
- Yes
- Automatic data collection
- Yes
- Reverse shipping through Retino contracts
- Yes
- Reverse shipping through your contracts
- 299 Kč a month per contract
- Multi-language
- No
Returns management
- Simple returns dashboard
- Yes
- Customer communication
- No
- Team activities
- No
- Refunds
- No
- Manual shipping ordering
- No
- Documents and claim protocols
- No
- Custom processes
- No
- Automatic rules
- No
- Stats a reporting
- No
Integrations
- Connecting supported platform
- Yes
- Conecting throught XML feed
- 3,000 Kč one-time payment
- API access
- 999 Kč per month
Services
- Onboarding
- No
- Employee training
- No
- Customer support
- Basic
- Payment
- card payment only
- Custom contract
- No
Portal + Manager
The portal and a professional RMA system. The most popular choice.
- Price per case
-
25 Kč0 – 100
cases
a month20 Kč101 – 250
cases
a month15 Kč251 – 1,000
cases
a month - Minimum monthly payment
- 299 Kč
Customer self-checkout
- Embedded portal
- Yes
- Automatic data collection
- Yes
- Reverse shipping through Retino contracts
- Yes
- Reverse shipping through your contracts
- 299 Kč a month per contract
- Multi-language
- Yes
Returns management
- Simple returns dashboard
- Yes
- Customer communication
- Yes
- Team activities
- Yes
- Refunds
- Yes
- Manual shipping ordering
- Yes
- Documents and claim protocols
- Yes
- Custom processes
- Yes
- Automatic rules
- Yes
- Stats a reporting
- Yes
Integrations
- Connecting supported platform
- Yes
- Conecting throught XML feed
- 3,000 Kč one-time payment
- API access
- 999 Kč per month
Services
- Onboarding
- od 6000 Kč
- Employee training
- No
- Customer support
- Priority
- Payment
- card payment only
- Custom contract
- No
Enterprise
The best of Retino with premium services. Suited perfectly for large stores.
- Price per case
- Custom price quote
- Minimum monthly payment
- –
Customer self-checkout
- Embedded portal
- Yes
- Automatic data collection
- Yes
- Reverse shipping through Retino contracts
- Yes
- Reverse shipping through your contracts
- Yes
- Multi-language
- Yes
Returns management
- Simple returns dashboard
- Yes
- Customer communication
- Yes
- Team activities
- Yes
- Refunds
- Yes
- Manual shipping ordering
- Yes
- Documents and claim protocols
- Yes
- Custom processes
- Yes
- Automatic rules
- Yes
- Stats a reporting
- Yes
Integrations
- Connecting supported platform
- Yes
- Conecting throught XML feed
- Yes
- API access
- Yes
Services
- Onboarding
- Yes
- Employee training
- Yes
- Customer support
- Priority
- Payment
- credit card or wire transfer
- Custom contract
- Yes
Feature comparison
| Feature | Portal | Portal + Manager | Enterprise |
|---|---|---|---|
| Price per case |
Zdarma
0 – 100
cases a month 3 Kč
101 – 1,000
cases a month |
25 Kč
0 – 100
cases a month 20 Kč
101 – 250
cases a month 15 Kč
251 – 1,000
cases a month |
Custom price quote
> 1,000 cases a month
|
| Minimum monthly payment | 0 Kč | 299 Kč | – |
Customer self-checkout
| Feature | Portal | Portal + Manager | Enterprise |
|---|---|---|---|
| Embedded portal | Yes | Yes | Yes |
| Automatic data collection | Yes | Yes | Yes |
| Reverse shipping through Retino contracts | Yes | Yes | Yes |
| Reverse shipping through your contracts | 299 Kč a month per contract | 299 Kč a month per contract | Yes |
| Multi-language | No | Yes | Yes |
Returns management
| Perk | Starter plan | Scale plan | Growth plan |
|---|---|---|---|
| Simple returns dashboard | Yes | Yes | Yes |
| Customer communication | No | Yes | Yes |
| Team activities | No | Yes | Yes |
| Refunds | No | Yes | Yes |
| Manual shipping ordering | No | Yes | Yes |
| Documents and claim protocols | No | Yes | Yes |
| Custom processes | No | Yes | Yes |
| Automatic rules | No | Yes | Yes |
| Stats a reporting | No | Yes | Yes |
Integrations
| Perk | Starter plan | Scale plan | Growth plan |
|---|---|---|---|
| Connecting supported platform | Yes | Yes | Yes |
| Conecting throught XML feed | 3,000 Kč one-time payment | 3,000 Kč one-time payment | Yes |
| API access | 999 Kč per month | 999 Kč per month | Yes |
Services
| Perk | Starter plan | Scale plan | Growth plan |
|---|---|---|---|
| Onboarding | No | from 6,000 Kč | Yes |
| Employee training | No | No | Yes |
| Customer support | Basic | Priority | Priority |
| Payment | card payment only | card payment only | card or wire transfer |
| Custom contract | No | No | Yes |
- Do you offer refunds?
- Yes, we offer a 14-day free refund. When you pay us for the first time and change your mind within 14 days, reach out to us and we will refund you the full amount.
- Can I cancel anytime?
- Of course. Your subscription can be cancelled in your Billing Settings. The extension will remain active until the end of the billing cycle and you will be charged for the remaining usage.
- What payment methods do you offer?
- You can pay easily with all major credit and debit cards. We use Stripe, a world-leading payment provider, for secure payment processing. Wire transfer is only possible with the Enterprise plan.
- Will my data be secure?
- Protecting your data is one of our highest priorities. We use industry standard security policies so that your data is safe and secure. We are also fully GDPR-compliant.
This is Sparta
Retino.
And you should try it.
We think that you'll like it. But yeah, we might be a tiny bit biased there. That's why we offer all of the Retino premium features for free for 14 days.
Start now for free