Retino Now Integrates with WooCommerce Online Stores
We're welcoming WooCommerce to our list of platform integrations — the most widely used e-commerce solution for WordPress.
If you're using WooCommerce, just a few simple steps are all it takes to connect it with Retino. You'll gain a powerful tool for automating routine processes, faster customer support, and higher customer satisfaction. Here's what the integration brings — and why it's worth activating.
About WooCommerce
WooCommerce is the dominant e-commerce plugin for WordPress. According to available statistics, it powers more than 6 million active stores worldwide and holds a market share of around 20–39% among e-commerce platforms.
Efficient returns and complaints management for WooCommerce
The Retino–WooCommerce integration works via the REST API, which is included in every WooCommerce installation. Once connected, your orders sync automatically. You can offer customers a self-service portal for handling returns and complaints — and deliver a first-class customer experience as a result.
How to set up the integration
The connection is completely free — all you need is a Retino account.
The integration takes just a few simple steps: first, generate your API keys; then register with Retino and link the two together; finally, integrate the portal. You'll find the full step-by-step guide in our help centre.
What the integration enables
Automatic data synchronisation: Orders sync every 6 hours, with correct handling of multiple currencies.
Self-service customer portal: Customers can initiate returns and complaints themselves through a clear, intuitive interface.
Discount voucher generation: Retino can create discount vouchers for refunds (requires an API key with Read/Write permissions).
No additional plugins needed: The integration works directly via the WooCommerce API — no extra plugin installation required.
Retino Tracking: Included in the Retino app is Retino Tracking — a system for monitoring all dispatched orders and logistics.
When you register with Retino, you get not only Retino Returns free for 14 days, but also the option to try Retino Tracking.
Need help?
If you run into any issues or have questions, don't hesitate to reach out at support@retino.com. Our team is happy to assist with setup or any technical queries.
If your online store runs on WooCommerce, activate the integration and start handling post-purchase care more efficiently — with less effort and happier customers.
Retino automates post-purchase care for online stores. In addition to WooCommerce, we also integrate with Shoptet, Upgates, Shopware, and many more.
Try Retino free for 14 days
Save time, reduce costs, and give customers an experience that brings them back. Try Retino free for 14 days — no credit card, no commitment.
