Find out how effective your returns and complaints process is. In just a few minutes, you'll get an evaluation of how your e-shop is performing post-purchase—and recommendations on how to improve customer satisfaction and retention.
Benefits
Every e-shop has returns. But only a few of them manage them effectively, in a customer-friendly way, and with a benefit for the brand. A well-set-up returns process:
How it works
The audit takes less than 3 minutes — and the results will show you how to get closer to the level of top e-shops.
A few simple questions to understand your process.
Get your score and a summary of the results immediately.
Receive a detailed analysis by e-mail for free.
Why audit?
Retino helps e-shops automate returns, complaints, and shipment tracking. Based on data from hundreds of e-shops, we know what works and what discourages customers. We created the audit to help you quickly find out where you stand — and what you can improve without a complicated implementation.
"Implementing Retino in our company was simple and quick. Based on collaborative discussions, we customized the application to meet our expectations and help us address our current challenges."
"Retino has significantly sped up our complaint processing, and our customers rate it very highly. Moreover, with development handled by a third party, we can fully focus on sales."
"We lacked a precise overview of where complaints were and their current stage. That changed with Retino."
"We used to handle everything in Excel. Retino has helped us simplify and speed up our return processes. We 100% recommend it!"
Just answer a few questions and you will get a free evaluation of your return process. You will get a score and recommendations on how to improve customer satisfaction and save yourself time.
Start auditAn e-shop returns audit is a simple tool that helps you determine how effective your product return and complaint process is.
Because the post-purchase customer experience determines whether the customer will return. By optimizing returns, you increase loyalty and revenue while reducing process costs.