150 'Where is my package?' inquiries per month – that was the reality for Růžový slon before implementing Retino Tracking. Today? Their customer support has more time for more important requests.
Kilpi's experience shows that implementing Retino Tracking brought significant benefits: a reduction in undelivered parcels by up to 44%, a 7% increase in customer satisfaction, and noticeable cost savings.
Retino has become a true 'gamechanger' for processing returns and claims. Everything takes place in one location, so Kulina's employees no longer need to painstakingly track down information from multiple sources.
The Problem Managing claims was complicated and not always effective, because claims were processed through an email inbox where not only customer claims were handled within a single account, but also communication with department stores...
The Problem WOOX operates in the fashion segment, which is characterized by a higher rate of returns, typically due to customers choosing the wrong clothing size.
We are introducing a new member of the Retino family of e-shops, which decided to solve reverse processes with the help of modern technologies with Retino...