Retino Tracking
Track shipments on the route E-shop → Customer. Increase deliverability and address problematic shipments in time.
New standard of post-purchase care
We automate after-sales service for e-shops, handling millions of orders monthly. Save time and boost customer satisfaction thanks to advanced shipment tracking and the most reliable returns and complaints solution on the market.
More than 2000 e-shops grow with us. See how Retino… See how Retino helped them.
One platform, multiple solutions
Retino Returns
Automate returns and complaints management from A to Z. Speed up the resolution process and increase customer satisfaction.
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Comprehensive services
Post-purchase care in one place
Retino Returns
Clear overview of returns and claims
Complete automated management of returns and claims. Customers create a case online directly on the e-shop, including ordering return shipping. No more packages at the wrong address. Communication, managing return shipping, creating credit notes, refunds with just a few clicks, and clear analytics. This is Retino Returns.
Retino Returns
Save up to 75% of your time
Retino Returns is especially appreciated by e-shops that need to handle multiple returns and claims and want to save up to 75% of their time through automation. We'll monitor deadlines for you and provide data for better efficiency.
Retino Tracking
Early detection of problematic shipments
We detect problematic shipments before the customer contacts you. This increases customer satisfaction and significantly reduces support inquiries.
Retino Tracking
Track shipments from one place
Optimize your logistics processes with everything you need in a single location. Access information on all shipments from your e-shop to the customer. Retino Tracking promptly identifies problematic shipments, while automation extends collection periods at pickup points. Additionally, automated emails branded with your e-shop's colors guarantee 100% customer care.
Retino in numbers
Real results that speak for themselves. Discover how our solution can positively impact your numbers too.
- Processed returns and claims
- 2,000,000+
- Carriers
- 15+
- EU countries
- 25
- Languages
- 22
Authentic experiences and results that speak for themselves
What they say about us...
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO, Grizly
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondřej Beneš
SCONTO Nábytek
"We didn't have a completely clear overview of where a claim was or what stage it was in. That changed with Retino."
Petr Vaculík
WOOX
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Director of Customer Support, Topgal
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager, Rituals
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From our blog
News about Retino, case studies, and many other interesting topics.
You can now also connect Retino to e-shops on the Shopware platform
We welcome Shopware among our e-commerce platform integrations! This flexible, trend-setting e-commerce solution expands our range of integrations. Check out more details, and if you use Shopware, fe…
You will meet Retino at the Shopcamp and Upterdam conferences in September
The e-commerce calendar fills up quickly after the summer holidays, and Retino cannot miss the most interesting events. Already on September 7, 2023, you can meet us at the community e‑commerce confe…
Activate the new Retino Portal
For the past few months, we have been working on improving the customer self-service for creating cases - the Retino Portal. The result is a redesigned, modernized version of the customer form, which…