Certificate Hassle-free complaints
You can shop without worries at e-shops with the Hassle-Free Complaints certificate.
The Hassle-Free Complaints Certificate is a quality certificate of after-sales care awarded by Retino.
What is Retino?
Retino is a tool for convenient handling of returns and complaints. E-shops that work with the Retino machine handle cases quickly and reliably.
Who will receive the certificate?
The Hassle-Free Complaints Certificate will be awarded to an e-shop that has a customer rating after handling a return or complaint of goods higher than 90% in the last 3 months.
Why does Retino award the certificate?
We are professionals in complaints and returns. On average, customers return every tenth purchase to an e-shop. The smooth handling of a case plays an important role in deciding on future purchases.
Our goal is:
to give people a sign that the selected e-shop is reliable
to give e-shops the opportunity to show that they take good care of their customers even after the purchase
Want to receive a certificate for your e-shop?